This is why we ask you to provide the full headers when you forward an email to us for analysis. Normally when you forward a message, only the basic headers are sent, but these are almost useless for the purpose of diagnosing problems. The full headers can provide vital extra information when investigating email problems, and we will often ask you to send a copy of the full headers of an email when you need help from us.
They are normally hidden from view when you read an email, and you only see the most basic header information such as who the message is from, its subject and the date and time it was sent.
1080How can I view the 'full headers' of an email?Īll emails begin with lines of information called headers (sometimes called internet headers) that give details about their origin, what systems they passed through, and other useful information.
